Background
Legal Documentation

Privacy Policy

Effective Date: 11/3/2026

At PahadiGo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform to book travel experiences in the Himalayas.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Razorpay.

2. How We Use Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Account ManagementCreate and manage your account securely.
TransactionsProcess your transactions and send confirmations.
SupportResolve disputes and troubleshoot problems.
MarketingSend you a newsletter or marketing communications.

3. Sharing of Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • With Service Providers: We may share your information with third parties that perform services for us or on our behalf.
  • With Vendors: When you book an experience, we share necessary information with the local vendors, guides, or homestay owners to fulfill your reservation.
  • By Law: If we believe the release of information about you is necessary to respond to legal process, or to protect the rights, property, and safety of others.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

PahadiGo Support

123 Himalayan Way, Dehradun, Uttarakhand, India

support@pahadigo.co.in